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Grievance Redressal
MFD-GRV-001 | We acknowledge within 24 hours and resolve within 15 days.
Grievance Redressal Officer (GRO)
Deepak Jain
Address: H-140, Near Rishi Bhawan, Azad Nagar, Bhilwara, Rajasthan — 311001
How to Lodge a Complaint
Contact the GRO directly
Email solutiondeft@gmail.com or call +91 96027 10777. Provide your full name, folio number / transaction details, and description of the issue. We acknowledge all complaints within 24 hours of receipt.
Resolution
We aim to resolve all grievances within 15 working days of receipt. If additional information is needed, we will reach out promptly.
Escalate to AMC / RTA
If your complaint is about a specific mutual fund scheme, you may also approach the respective AMC's investor services team or the RTA (CAMS / KFintech) directly.
SCORES — SEBI Complaint Redressal
If your grievance remains unresolved within 30 days, you may escalate to SEBI via SCORES (Securities and Exchange Board of India Complaints Redressal System).
scores.sebi.gov.inSMART ODR — Online Dispute Resolution
For disputes not resolved through SCORES, SMART ODR (Online Dispute Resolution) provides an independent conciliation and arbitration mechanism.
smartodr.inEscalation Matrix
| Level | Authority | Contact / Portal | Timeline |
|---|---|---|---|
| Level 1 | GRO — Deepak Jain | solutiondeft@gmail.com | 15 working days |
| Level 2 | AMC / RTA Investor Services | As per AMC contact | Per AMC SLA |
| Level 3 | SEBI SCORES | scores.sebi.gov.in | 30 days |
| Level 4 | SMART ODR | smartodr.in | Per ODR process |
Acknowledge within 24 hours | Resolve within 15 working days (CC-IT-002). Monthly complaint data is published on our Monthly Complaints page.